Payment, Shipping, Warranty, Return and Privacy Policies

Payment Methods

HDS Systems, Inc. accepts major credit cards and account transfers through PayPal when items are ordered directly from our web site.

To place an order with check or money order, please do the following:

  • Add the items you want to order to the Shopping Cart
  • On the Shopping Cart page, under the item total, is a box for calculating shipping and tax. You can calculate domestic USA shipping or international shipping. Enter the required information and click on the Calculate button.
  • Please copy/paste the contents of this page into an e-mail, along with your full name, address and phone number and send us the e-mail so we know the order is coming.
  • Print out the e-mail after it has been sent and include it with your check when you send in the order. The order should be sent to:
    HDS Systems, Inc.
    P.O. Box 42767
    Tucson, Arizona 85733
    USA

    520-325-3004
  • You may remove the items from the Shopping Cart when you are finished

Orders that include out-of-stock items will be held until all items are available for shipping.

Shipping and Handling

HDS Systems charges a fixed shipping and handling fee per order:

  • $15 for Priority Mail service in the USA
  • $75 for Express Mail service to international locations

Shipments include insurance and tracking where these services are provided.  The insured value is the declared international customs value - no exceptions.

Warranty

HDS Systems warrants to the original owner that Product will be free from defects in materials and workmanship for the life of Product.  This warranty does not include cosmetic blemishes, damage, modifications and normal wear.  HDS Systems, Inc. will repair Product, replace Product with an equivalent Product or refund the original purchase price for the defective Product - at its sole discretion.  You are solely responsible for determining the Product's suitability for your application and you take sole responsibility for Product's use.  In no case shall HDS Systems, Inc. be liable for more than the original purchase price of Product.

Please contact us prior to returning Product. Please send us an e-mail containing a brief description of the problem, your full name, address and phone number. Warranty service is provided by returning your product and a printed copy of the e-mail postage paid to:

HDS Systems, Inc.
P.O. Box 42767
Tucson, Arizona 85733
USA

520-325-3004

If Product requires repairs not covered by this warranty, we will contact you with an estimated repair cost and ask you to provide a payment method prior to making repairs.

Warranty service on EDC UltimateTM and EDC BasicTM flashlights

We sold the EDC Ultimate and EDC Basic product lines in May 2006 along with all of the tooling, spare parts and fixtures required to provide warranty repairs. We learned from our valued customers in 2007 that warranty service was no longer being provided for these products. We find this unacceptable.

Effective immediately, we will provide warranty service for the EDC Ultimate and EDC Basic flashlights. As we have no spare parts, tools or fixtures, we will replace flashlights we cannot fix with new flashlights. We will honor the light output and runtime specifications of the light exchanged. If your light must be exchanged and you would rather upgrade to one of our current models, we will provide you an $80 credit toward the purchase of any of our current models, including custom models.

We want you to know that we value you as a customer. And we want you to know we are here for the long term. We appreciate your business and hope that when it's time for you to get a new flashlight, you will think of us.

Return Policy

HDS Systems offers a 30-day money-back return policy.  Returns must have been purchased directly from HDS Systems and must be returned postage paid in new condition with the original packaging and a copy of your invoice. Please tell us why you are returning the item. Items may be returned to:

HDS Systems, Inc.
P.O. Box 42767
Tucson, Arizona 85733
USA

520-325-3004

Batteries and similar consumable items may not be returned.  Custom-built items may not be returned. We will not refund shipping/handling costs on returned items.

Privacy Policy

HDS Systems collects information in the normal course of business so we can provide you with the products and services you request from us.  We do not sell or otherwise provide this information to third parties other than as is necessary to provide the requested products and services.  On rare occasion we might send you information about a new product.


Copyright © 2017 by HDS Systems, Inc. All rights reserved.
Trademarks and trade names are the property of their respective owners.
Updated February 2016
www.HDSsystems.com